1. When will I receive my order?
Your order will be shipped within 1–3 business days after purchase. Delivery usually takes 3–5 business days, depending on your location.
2. How do I know my order has been received?
You’ll receive a confirmation email once your order is placed. Check your inbox or spam folder. If you don’t receive it, contact us.
3. When will my order be shipped?
Orders are usually shipped in the next 3 business day. Handmade items may take longer as noted in the product description. Delivery takes 3–5 business days after shipping.
4. Which payment methods do you accept?
We accept all major payment methods through our Shopify checkout, including Amazon Pay, Apple Pay, Google Pay, Shop Pay, Visa, MasterCard, Discover, and American Express.
5. Do you accept custom orders?
Yes, we do! We accept custom metal designs and custom print orders. Just share your idea or reference, and we’ll craft it specially for you.
6. When will I receive my custom order?
Our production time for custom orders is up to 12 business days, but most of them are dispatched within 3–5 business days.
7. How can I track my order?
Once your order has been dispatched, we’ll send you a tracking number via email. You can easily track your shipment on the official UPS or DHL website.
8. Do you accept returns?
Yes, we accept returns within 21 days of your purchase.
However, if your return request is not due to damage during shipping, shipping and any potential customs fees are the responsibility of the buyer.
9. What happens if my order arrives damaged?
Unfortunately, damages can occasionally happen during shipping — but don’t worry!
If your item arrives damaged, we can send a replacement or, depending on the extent of the damage, offer a partial refund if you prefer.
10. I wanted to order a design but it’s out of stock.
We do our best to keep all designs in stock, but occasionally some items may sell out.
If that happens, please wait a few days or contact us at info@enovaart.com — we’ll do our best to restock or speed things up for you.